What does the substitute rule system look like in the workflow?

You have a choice of two different substitute rulings:

• Active substitute ruling (for example, for absence due to vacations): In this case, the items belonging to the absent person are automatically assigned to the substitutes inbox (in addition to his own work items).

• Passive substitution (for example, for absence due to illness): the substitute must explicitly assume the substitution and can only view the items of the absent person in this mode.

For other questions, you must also refer to note 74000.